Shipping policy

Processing Time

• Orders are processed within 2–4 business days after payment is received.

• Processing times may be longer during peak seasons, product launches, or promotions.

• We do not process or ship orders on weekends or public holidays.

Shipping Rates & Estimates

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Any estimated delivery dates are provided by the carrier and are not guaranteed.

Delivery & Risk of Loss

• Once your order is handed to the carrier, title and risk of loss transfer to you.

• Amarro is not liable for delays, lost parcels, or damage caused by carriers, customs, or events beyond our control.

• If tracking shows “delivered,” but you did not receive your package, please contact the carrier directly.

International Orders

• Customs duties, taxes, or import fees may apply depending on your country. These charges are your responsibilityand are not included in the order total at checkout.

• Customs clearance may cause additional delays outside our control.

Incorrect Addresses & Failed Deliveries

• It is your responsibility to provide a complete and accurate shipping address.

• Orders returned to us due to an incorrect or incomplete address, or failure to collect from the carrier, may be reshipped at your expense.

• If you choose not to have the order reshipped, you may be eligible for a refund minus original shipping costs (subject to our Refund Policy).

Tracking

• Once your order ships, you will receive a confirmation email with tracking details.

• Please allow up to 48 hours for tracking information to update after shipment.

Questions

For any shipping-related concerns, email us at Amarro.help@gmail.com. Please note: shipping and delivery issues must be emailed so we can properly track and resolve them.